Testimonials

From reception to the repair workers, nice, professional and responded quickly. Thank you!

We have used Bill's Pools & Spas for a number of years. They installed a new liner, a new filter (from DE to Sand) a new heater and it has been a tremendous blessing. We also get out water tested each year with them which has kept our pool running efficiently. They always have given us great advice and we look forward to continuing to shop there for our pool needs.

During these trying times the staff at Mr. Bill's was just great. I needed information and chemicals for my daughter's hot tub since she wanted to stay in the house. The staff not only promptly and courteously guided me, they made me feel like I knew exactly what was going on and that I was getting what I needed. Prices were reasonable and store was clean. Will not hesitate to visit again!

I had a new liner installed in my inground pool this summer. The staff at Mr. Bills were very professional and friendly from the moment I contacted them for an estimate, to signing the contract and having the job completed on time.
Bill himself and two other workers came out to install the liner. And it is fantastic! It fits like a glove and is absolutely beautiful. I couldn't be happier! I was very pleased with the overall cost for everything.
I chose the gulf coast/ tan seastone liner pattern for a more unique look. It's just so cool looking. Reminds me of a Laguna the way the color fades from shimmering gold to Aqua as the water gets deeper.

I bought a Hot tub in the fall, I am very happy I did. The staff at Mr Bills were very helpful and professional. We are new hot tub owners and had a lot of questions, they were patient and provided us with all the information we needed! Marian told us to come in any time for free water testing and we did! She took the time to explain step by step everyone was very helpful and pressure to work with. I would highly recommend Mr Bills pools

This is our first full summer with our pool and we have had nothing but issues trying to get the water quality where it should be. Mr. Bills staff was finally the first ones to really take the time to help us and talk us through what needed to be done. We are so appreciative and we will not go anywhere else. Thank you so much!

I've had trouble finding a pool company locally that I didn't always get the impression I was bothering them by calling. Everyone else always feels like they are too busy to care or are angry they got stuck on cashier or phone duty that day.

Bills was pleasant on the phone and pleasant in person. Even though I had bought parts online and was trying to fix things myself. I look forward to hopefully bringing business back here.

We recently bought a home with a pool. We were unsure of pools condition ect. After calling several places Mr Bills was the only one who could come out before June or even answer our calls. We scheduled a pool opening. The two young men that came out were very nice. After inspecting the pool they noticed the skimmer was cracked, thus opening could not be completed. Mr Bills promptly ordered a new part and even showed up a week early to install it. Now we just have to get the pool filled and they promised to come right out to finish the opening. Very happy so far with the service at Mr Bills. They also have great with answering our 100's of questions being new pool owners. Looking forward to using them for all our pool needs.

I AM OVER THE MOON happy with Mr Bill's Pools & Spas installation of my new pool liner. My pool looks better than when I first bought it. They got rid of the packing materials the new liner came in, as well as removing and getting rid of the old liner, hooking up the skimmer, the water return, and all the hoses, for the pump, the filter, and the heater. You would never even know that they had been here. BRAVO and THANK YOU Mr Bill's. I will always recommend you to anyone looking for service to their pool or spa.

I had a new liner installed in my inground pool this summer. The staff at Mr. Bills were very professional and friendly from the moment I contacted them for an estimate, to signing the contract and having the job completed on time.
Bill himself and two other workers came out to install the liner. And it is fantastic! It fits like a glove and is absolutely beautiful. I couldn't be happier! I was very pleased with the overall cost for everything.

I chose the gulf coast/ tan seastone liner pattern for a more unique look. It's just so cool looking. Reminds me of a Laguna the way the color fades from shimmering gold to Aqua as the water gets deeper.

I've had trouble finding a pool company locally that I didn't always get the impression I was bothering them by calling. Everyone else always feels like they are too busy to care or are angry they got stuck on cashier or phone duty that day.

Bills was pleasant on the phone and pleasant in person. Even though I had bought parts online and was trying to fix things myself. I look forward to hopefully bringing business back here.

I bought a Hot tub in the fall, I am very happy I did. The staff at Mr Bills were very helpful and professional. We are new hot tub owners and had a lot of questions, they were patient and provided us with all the information we needed! Marian told us to come in any time for free water testing and we did! She took the time to explain step by step everyone was very helpful and pressure to work with. I would highly recommend Mr Bills pools

This is our first full summer with our pool and we have had nothing but issues trying to get the water quality where it should be. Mr. Bills staff was finally the first ones to really take the time to help us and talk us through what needed to be done. We are so appreciative and we will not go anywhere else. Thank you so much!

We recently bought a home with a pool. We were unsure of pools condition ect. After calling several places Mr Bills was the only one who could come out before June or even answer our calls. We scheduled a pool opening. The two young men that came out were very nice. After inspecting the pool they noticed the skimmer was cracked, thus opening could not be completed. Mr Bills promptly ordered a new part and even showed up a week early to install it. Now we just have to get the pool filled and they promised to come right out to finish the opening. Very happy so far with the service at Mr Bills. They also have great with answering our 100's of questions being new pool owners. Looking forward to using them for all our pool needs.

We have used Bill's Pools & Spas for a number of years. They installed a new liner, a new filter (from DE to Sand) a new heater and it has been a tremendous blessing. We also get our water tested each year with them which have kept our pool running efficiently. They always have given us great advice and we look forward to continue to shop there for our pool needs. Thanks, John E & Diane Murphy

During these trying times the staff at Mr. Bills was just great. I needed information and chemicals for my daughters hot tub since she wanted to stay in the house. The staff not only promptly and courteously guided me, they made me feel like I knew exactly what was going on and that I was getting what I needed. Prices were reasonable and store was clean. Will not hesitate to visit again!

Mr Bill's pools And Spas saved our son's graduation party. We had purchased a very expensive pool from his competition and when the first thing went wrong with our pool and it collapsed the company did nothing to help us. But I called Mr Bill's Pools and he was there the next day assessing the damage and got the pool back up in action in 4 days. Since that time I have never used any service except Mr Bills Pools. We purchased a new pool from him 2 years ago and never worry anymore about the service and getting any products that are needed. . . Mr. Bill's is the best in sales and Service after the sale. THANK You Mr Bill's!

I live half way between Norwich and Binghamton. I used the pool service in Norwich when I first got my pool (above ground Intex vinyl side 12x24 rectangle). I wouldn't buy a bag of shock from them. So glad I found Mr. Bill's! They get me going in the spring and if I have any questions, they have an answer and wonderful, phone service! A real person! So appreciate Mr. Bill's staff!

I called Bill's prior to store hours this morning, I received a prompt call back, and had a repair man at my house by 1pm to take a look at my hot tub (which was purchased from a different store). The problem was a minor one, literally a $5 fix. I am impressed by the prompt and professional service.

I AM OVER THE MOON happy with Mr Bill's Pools & Spas installation of my new pool liner. My pool looks better than when I first bought it. They got rid of the packing materials the new liner came in, as well as removing and getting rid of the old liner, hooking up the skimmer, the water return, and all the hoses, for the pump, the filter, and the heater. You would never even know that they had been here. BRAVO and THANK YOU Mr Bill's. I will always recommend you to anyone looking for service to their pool or spa.

Awesome service. Not sure what's up with some of the bad reviews. Everything was smooth sailing all the way through. Had a pretty bad issue that could have cost a lot. Bill came right out and had a few ideas to try before replacing the liner and he was able to get me fixed for a couple of bucks instead of thousands. Would recommend them to anyone.

I purchased my hot-tub 5 years ago and haven't had any problems (Knock on wood!). The employees at the store are always helpful and get me what I need. They are fair and have good products/selections. I would recommend Mr. Bills Pools and Spas.

Mr. Bill installed our pool this summer (2018). Despite the rain every single day, he had a crew there working in and around the rain to get the job done as he promised. As a business owner myself, I would be frustrated with what I'm sure amounted to extra labor costs and time away from other projects, but they got the job done and it looks great.

The Friendly and knowledgeable staff helped us, pool newbies, get our pool up and running. Our pool was dark green with tadpoles and they helped us get it crystal clear!! Can't thank you enough! They also have good prices on pool supplies and chemicals,, half that of walmart

We bought a hot tub from mr bills pools in February

2020 very friendly knowledgeable staff! Definitely will be going back to buy all my chemicals for my new hot tub and my pool.

Good selection to choose from and great deals too! Nice to see the owner Mr. Bill is also the guy on the commercial. I have recommended Mr. Bills pools and spas to everyone I know, he is a true professional and genuinely a nice guy.

The repair guy was very informative and reassuring. very pleasant and professional. Thank you again. As we all should support small businesses

Called today about a hot tub issue and was going to request a service call and the owner gave me a few things to try before I sunk money into it. Thanks for your honestly. I will be returning.

Extremely happy with both our hot tub and pool! Bill and his crew are very knowledgeable and professional.

Went into the store on Saturday. Had a pool in my yard by Tuesday.

Mr. Bill's Pools & Spas are THE BEST, we will not go anywhere else.

Thank you for being so attentive! We appreciate you!

Mr Bills Pools and Spas did an amazing job on my familys pool installation. My kids couldnt be happier. Thanks Mr Bill!

Delievery guy was very professional and informative. Would definitely recommend to a friend

Their service guys are awsome theyre very friendly and they get the job done.

Stopped for pool hose...bought sauna and hottub...great service from ALL

Great service and installation crews, very knowledgeable and professional.

Excellent service, Very knowledgeable staff. Very happy.

From reception to the repair workers, nice, professional and responded quickly. Thank you!

They've always done great work for me!